General

What sizes are available for your art prints?
We offer prints in various sizes, ranging from A4 to A1, allowing you to choose the perfect size for your space.
What materials are your prints available on?
Our art prints are available in lustre, matte, and bamboo materials, each providing a unique texture and finish to complement your artwork.
Do you offer framed prints?
Yes, we offer the option to purchase your prints with high-quality frames, so they arrive ready to hang and enjoy.
Can I customize the size of my art print?
We currently offer standard sizes from A4 to A1, but if you have specific sizing needs, please contact us to discuss possible options.
How should I care for my art print?
To keep your print looking its best, avoid direct sunlight, and gently dust with a dry, soft cloth to prevent scratches or damage.
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Quality and Materials

What is lustre paper?
Lustre paper offers vibrant colors with a slight sheen, combining the benefits of both gloss and matte finishes with reduced glare.
What is matte paper?
Matte paper provides a non-reflective finish, giving your print a smooth, sophisticated look with muted tones.
What is bamboo paper, and why choose it?
Bamboo paper is an eco-friendly option that offers a warm, natural texture, adding an organic feel to your artwork.
Are the frames included with the prints?
You can choose to purchase your prints with or without frames. If you select a framed option, the print will arrive fully assembled and ready to hang.
How are the prints finished?
Our prints are finished with a protective coating that enhances durability and preserves the vibrancy of the colors.

Shipping and Delivery

How long will it take to receive my order?
Orders are typically processed and shipped within 3-5 business days. Delivery times may vary depending on your location.
Do you offer international shipping?
Currently, we only offer shipping within our local region and do not provide international shipping.
How are the prints packaged for shipping?
Each print is carefully packaged with protective materials to ensure it arrives in perfect condition. Framed prints are securely boxed to prevent damage.
What should I do if my print arrives damaged?
If your print arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
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Customization and Personalization

Can I request a custom art print?
While we offer standard prints, we may be able to accommodate custom requests. Please reach out to us to discuss your specific needs.
Do you offer different finishes for your prints?
Yes, we offer lustre, matte, and bamboo finishes, each providing a distinct look and feel. Choose the one that best suits your style.
Can I preview the art print before purchasing?
We provide detailed digital previews on each product page, allowing you to see what your chosen artwork will look like.

Payments and Returns

What payment methods do you accept?
We accept all major credit cards and PayPal for secure, convenient payment at checkout.
Do you offer returns or exchanges on art prints?
Yes, we accept returns or exchanges for defective or damaged prints. Please contact us within 14 days of receiving your order to arrange this.
Can I cancel or change my order?
You can cancel or change your order within 24 hours of placing it. After this period, the order may have already gone into production.
Are your prints suitable for outdoor use?
Our prints are intended for indoor display. Exposure to outdoor elements may lead to damage or fading over time.
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